Frequently asked questions
Answers to the most common questions.
Are returns guaranteed?
No. No return is guaranteed. Any investment carries a risk of partial or total loss of capital.
How do I open an account?
Sign up with your name, email, country and phone number, confirm your email address with the code you receive, then verify your identity (KYC) from your personal space.
Why do I need to verify my identity?
Identity verification is a legal requirement before any financial transaction. It also protects your account against fraud.
When is my deposit credited?
Only after our teams have actually received and verified the funds (or after signed confirmation from the payment provider). Until then it is shown as "pending".
How do I withdraw my funds?
Add a bank account in your name, wait for it to be verified, then submit a withdrawal request confirming your identity. Timeframes and fees are displayed before validation.
Where does the displayed performance come from?
Only from actual valuations recorded by our teams, with their date and source. Simulations are clearly separated and identified as such.
Can I change my balance or performance?
No. These figures are calculated from verified transactions and cannot be modified by any client.
Is my data protected?
Yes: encrypted connection (HTTPS), encrypted sensitive data, two-factor authentication available and an audit log of operations.
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